English
Shipping
We are providing delivery through courier service. They are providing home delivery within their coverage area. They provide pickup point delivery where their coverage is not available.
If it is an urban area then you need to collect the product from the pickup point. If courier service has coverage in your area they might try to deliver it to your nearest location.
Now Horcora doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within Bangladesh. Ship Internationally will be available soon.
The estimated time of delivery for Order inside Dhaka city up to 3 Working days & for outside Dhaka up to 5 working days.
Note:
Any order placed after 11 am will be considered as order of next business day, not on the same day.
Business Day: Saturday to Thursday except for public holidays.
Delivery might be delayed due to the unavailability of the product or delay from the 3rd Party Delivery Service.
Payment
We have Cash on Delivery (above BDT 500), bKash, Nagad, Online Payment (VISA/MASTER/AMEX) & EMI as payment method. You can also avail Card on delivery facility (inside Dhaka Metro City only).
All your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security at kitabooka.com
Order & Returns
To place an order you have to visit our website. Then search your desired product, select the color, size, quantity as required and click ‘Buy Now’.
Update your Name, Contact Number, Address and Select payment method. We have Cash on Delivery (above BDT 500), bKash, Online Payment & EMI as payment method. You can also avail Card on delivery facility (inside Dhaka Metro City only).
We highly recommend creating an account before placing the order.
You can cancel the order by login to your account on Kitabooka. Go to you ordder and click the cancel button of the order you want to cancel.
You will not be able to cancel the order from your end if you do not have an account on KItabooka. You have to share the order number and cancellation reason through our Call Center, Facebook Message, Live Chat, or Support Ticket and we will cancel the order.
No, You do not need an account to place an order but we highly recommend creating an account before placing the order to get additional service.
You can track your order from the Order Tracking menu of the Kitabooka.
If you have an account on Kitabooka, you can request to return the order from your list of orders or Contact Customer Service at sales@kitabooka.com or 01956146688 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:
Your order number.
The reason for the return.
The original copy of the Customer Copy of the Invoice
The method of the return/replacement that you would prefer and the necessary information associated.
Where and when the product should be picked-up.
The return of the products has to meet the conditions as per below according to the customer's claim. Details terms must be there when you claim any particular complaint. Please keep it in mind that products need to check in front of the riders.
Damage- When any customer claim product is damaged product does not needs to be in new condition or sealed. But the customer must need to provide us the product including warranty cards, manuals, tags, etc.).
Defective (As per brand policy): If the customer is claiming the product is defective. The product does not need to be in new condition or sealed.
Not as advertised- If the customer claimed that the product is not as advertised product needs to be in new condition and sealed. The product cannot be damaged too.
Wrong item delivered- If we deliver any wrong item product needs to be intact and in sealed condition. The product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only. The product cannot be damaged.
Missing parts/items- If the customer claim any missing parts customer has to check it in front of the rider. The product has to be in new condition. If the product remains unsealed it will be accepted.
Change of mind- In terms of change mind customers have to return the product in sealed condition. He/she cannot open the box or check the product.
Signs of usage- If the customer claims the product is used, he has to return the product Completely. This claim has to be done in front of the rider.
Doubts on the authenticity- If the customer has any complaint of authentication he must return the product including warranty cards, manuals, certificates of authenticity, tags, etc.