If you have an account on Kitabooka, you can request to return the order from your list of orders or Contact Customer Service at sales@kitabooka.com or 01920106160 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

1. Your order number.

2. The reason for the return.

3. The original copy of the Customer Copy of the Invoice

4. The method of the return/replacement that you would prefer and the necessary information associated.

5. Where and when the product should be picked-up.

The return of the products has to meet the conditions as per below according to the customer's claim. Details terms must be there when you claim any particular complaint. Please keep it in mind that products need to check in front of the riders.

• Damage- When any customer claim product is damaged product does not needs to be in new condition or sealed. But the customer must need to provide us the product including warranty cards, manuals, tags, etc.).

• Defective (As per brand policy): If the customer is claiming the product is defective. The product does not need to be in new condition or sealed.

• Not as advertised- If the customer claimed that the product is not as advertised product needs to be in new condition and sealed. The product cannot be damaged too.

• Wrong item delivered- If we deliver any wrong item product needs to be intact and in sealed condition. The product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only. The product cannot be damaged.

• Missing parts/items- If the customer claim any missing parts customer has to check it in front of the rider. The product has to be in new condition. If the product remains unsealed it will be accepted.

• Change of mind- In terms of change mind customers have to return the product in sealed condition. He/she cannot open the box or check the product.

• Signs of usage- If the customer claims the product is used, he has to return the product Completely. This claim has to be done in front of the rider.

• Doubts on the authenticity- If the customer has any complaint of authentication he must return the product including warranty cards, manuals, certificates of authenticity, tags, etc.